Technical Author

Job: Technical Author

As a technical author with support responsibilities, this position offers an exciting opportunity to work within one of the UK’s leading broadcast test and measurement companies.

Key attributes
You’ll be kept busy in a varied role involving writing, editing and updating technical user manuals, installation manuals and technical support documentation for a variety of predominately software/firmware based products for the Professional Broadcast TV Industry; working closely with R&D and product management/test/service/senior mgmt./manufacturing teams; maintaining document control and document management requirements etc.

The Technical Author must be self-starting, pro-active, a good communicator and update management on progress, and any issues relating to the production or quality of key documentation

  • Excellent written communication skills
  • Ability to turn technical subjects and jargon into easily understood text using everyday language
  • High attention to detail
  • Highly organised
  • Must be able to prioritise, and adapt to changing timescales (as the programme priorities dictate)

User experience: it is critical that documentation and instruction for end-users is engaging, easy to follow and gives the user confidence to use system functionality effectively, as quickly as possible

Quality: highly professional and accurate documents reflect the quality product offered to customers and create a great impression

Process: documentation and release processes are to be followed at all times to ensure documentation and instruction are released in a timely and quality consistent manner

Main activities

  • Meticulously follow style and document guides/standards
  • At all times follow and also review publishing processes that are in force from time to time
  • Edit existing content to conform to any updated standards as well as improve clarity
  • Plan content for future platform developments
  • Be actively involved in testing phases to ensure documentation is accurate and clear
  • Contribute to and propose improvements to documentation and processes
  • Experience of working in an agile environment or with SCRUM processes
  • Ensure all technical documentation is produced to required quality, timeframes, authoring specifications and standards: Including review and quality checking of material authored by other technical publishers/writers and outsource vendor partners
  • Support verification and validation of technical documentation with subject matter experts, internal or external partners and developers to validate content
  • Interface with outsource vendor contacts and subject matter experts to produce and maintain current documentation where required

Minimum requirements

  • 5+ years technical authoring experience
  • Previous experience in broadcast, preferably a broadcast manufacturing company

 Knowledge of the following technologies would be an advantage

  • Video including HDR and WCG
  • Audio including PCM, Dolby and Loudness
  • ANC including Closed Captions and Time Code
  • Broadcast Video, Audio and ANC Instrumentation
  • SDI
  • SMPTE 2022-6, 2110 and PTP
  • IP and Networking
  • Broadcast Systems

 Experience of the following skills and software tools are required

  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Illustrator
  • MadCap Flare
  • Microsoft office suite of tools
  • Written and verbal communication skills with excellent phone manner

Responsibilities to PHABRIX

  • Always being aware of needs of company, highlight areas which could be improved
  • Knowledge of HR procedures in order to ensure compliance within department e.g. sickness, holiday booking
  • To take part in Staff reviews annually
  • Be responsible for own Continual Professional Development
  • Attending courses or training where recommended

The person

  • To be self-motivated and work with minimal supervision
  • Highly organised
  • Good interpersonal and communication skills
  • Flexible attitude
  • Presentable
  • A second language would be desirable

Employment benefits

  • Competitive salaries, based on merit and reviewed annually
  • Company profit-related Bonus scheme
  • Pension scheme
  • Cycle to work scheme
  • Flexible working hours
  • Friendly atmosphere
  • 25 days annual leave plus bank holidays
  • Death in Service scheme – 4 x salary
  • Gym

Job location
Thatcham, Berkshire

Position type
Full time, permanent

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