Training & FAQs

Watch our range of product training videos for operators, and check out our list of Frequently Asked Questions, to boost your product knowledge.

Training Videos

Frequently Asked Questions

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Q: How do I upgrade the software for Qx?

Upgrading your unit is extremely easy.  

1) Download software to the supplied USB. (Please make sure to save to your desktop before extracting.)

2) Make sure the unit is turned OFF before upgrading.

3) Insert the USB into the front panel USB port.

4) Press the start button TWICE in succession.

5) The ON icon will flash several colours, starting with magenta and the fans will be on full.

 

Magenta indicates that the unit has recognised the second button press.

Please wait approximately 4-8 minutes as the unit upgrades.

The Qx will automatically show the menu screen when complete and the ON icon will remain steady white in colour.

Q: How do I select the HDMI output

The HDMI output on the Rx instruments is always present. Just connect a 1920×1080 HDMI/DVI monitor to the HDMI connector on the CPU module back panel and the Rx instrument output will be displayed.

Q: How can I get the Monitor output on the SDI output?

The HDMI Monitor output can be routed to the SDI output on the CPU module. This can be done in different ways: 

From the Rx2000 Front Panel: 

1. Select the “System” – “HDMI/SDI Output” menu. 

2. In the “CPU SDI Output” section select the “Enable” check box. 

3. From the video formats drop-down list select the 3G-A format. 

4. From the test pattern drop-down list select HDMI Output. 

From the HDMI Monitor Output: 

1. Create a new “HDMI/CPU SDI Output” window on the HDMI Monitor by right-clicking with a mouse in an empty part of the display. 

2. In the “CPU SDI Output” section select the “Enable” check box. 

3. From the video formats drop-down list select the 3G-A format. 

4. From the test pattern drop-down list select HDMI Output. 

The CPU SDI output will now be a clone of the HDMI Monitor output.

Q: How do I enable the on-board test pattern generator?

The test pattern generator on the CPU module can be enabled in 2 different ways: 

From the Rx2000 Front Panel: 

1. Select the “System” – “HDMI/SDI Output” menu. 

2. In the “HDMI Output” section select the “Enable (Restricts SDI Output” check box. 

3. From the video formats drop-down list select the required format. 

From the Rx1000/Rx500 Front Panel: 

1. Use the left and right navigation buttons on the front panel until the “HDMI” is displayed in the center of the LED display. 

2. Select the button below the LED display to turn on the HDMI output.

Q: What test patterns and video formats are available from the on-board CPU generator?

The following test patterns are available:
100% Colour Bars 
75% Colour Bars 
Check Field 

The following formats are available:
SD 525i (59.94) 
SD 625i (50) 
SD 525i (59.94) 
SD 625i (50) 
HD 720p (23.98, 24, 25, 29.97, 30, 50, 59.94, 60) 
HD 1080i (50, 59.94, 60) 
HD 1080p (23.98, 24, 25, 29.97, 30) 
3G-A 1080p (50, 59.94, 60) 
3G-B 1080p (50, 59.94, 60) 

Q: Why do I need to keep my Rx firmware/software up to date?

PHABRIX regularly produces firmware/software releases that introduce new functionality, improvements to existing functionality as well as fixes for issues raised by users. 

It is important to regularly check for updates and ensure that your equipment is running at its best and that you benefit from any new features, improvements and fixes. Whilst it is always our intention to allow users to update to the latest version from any previous version, this is not always possible. In certain cases, for example when new options are introduced, the automatic update system cannot function because files required for the update are not present in the currently installed version. 

In these cases the release notes available in the Support – Rx Release page(Linked to software downloads) of the web site will detail specific manual instructions that may be required to install the latest version. 

To ensure that your Rx instrument is up to date, use the Update function: 

1. Ensure that the Rx is connected to a LAN that has internet access and that the Rx has the correct network configuration. 

2. In the “System” – “System Info” menu select the “Download” button. This will instruct the Rx unit to check the PHABRIX web site for the latest version of Rx firmware/software. If the currently installed software is up to date then no other action is necessary. If there is newer software this will automatically be downloaded and placed in the dropdown list for installation. 

3. At this point it is worth checking the Rx Release page (Linked to software downloads) on the website to see if there are any specific instructions about the release. 

4. Once you are happy that you have taken all necessary precautions proceed to install the newly downloaded version.

Q: My Sx won't start up

Please use this document to diagnose the problem

Q: Why do I need to keep my Sx firmware/software up to date?

PHABRIX regularly produces firmware/software releases that introduce new functionality, improvements to existing functionality as well as fixes for issues raised by users. 

It is important to regularly check for updates and ensure that your equipment is running at its best and that you benefit from any new features, improvements and fixes. Whilst it is always our intention to allow users to update to the latest version from any previous version, this is not always possible. In certain cases, for example when new options are introduced, the automatic update system cannot function because files required for the update are not present in the currently installed version. 

In these cases the release notes available in the Support – Sx Release page (Linked to software downloads) of the web site will detail specific manual instructions that may be required to install the latest version. 

To ensure that your Sx instrument is up to date, use the Update function: 

1. Ensure that the Sx is connected to a LAN that has internet access and that the Sx has the correct network configuration. 

2. In the “System” – “Engineer” menu select the “Download” button. This will instruct the Sx unit to check the PHABRIX web site for the latest version of Sx firmware/software. If the currently installed software is up to date then no other action is necessary. If there is newer software this will automatically be downloaded and placed in the dropdown list for installation. 

3. At this point it is worth checking the Sx Release page (Linked to software downloads) on the website to see if there are any specific instructions about the release. 

4. Once you are happy that you have taken all necessary precautions proceed to install the newly downloaded version. 

Q: I get an error message "INVALID version" when trying to install new software.

We have disallowed installation of software earlier than a certain version as some customers were installing invalid (old) software on their Sx units which caused them to stop working. 

If you need to go back to an old version, press and hold the Left and Right cursor keys while turning a unit on. This will revert the Sx to the software version it was shipped with. You may then install any version AFTER that version.

Q: The LCD on my Sx has gone completely dark green!

If you press a Tab menu button twice, it displays the input SDI signal in a full screen window. This speeds up looking at the input signal and then going back to the user interface. However, if you have no signal it will display a full screen of “No video” which is dark green.

Q: How can I make my SxTAG recognise third party SFPs?

Any SxTAG (running 1.03 or later software and fitted with a MSA/Non MSA cage) can support PHABRIX supplied non-MSA SFP modules, 3rd party non-MSA modules and 3rd party MSA modules. 

The SxTAG supports PHABRIX-supplied SFP modules using an XML file (sfp.xml) which is loaded by the unit at power-up. This file contains configuration and setup details of supported SFPs. Details of 3rd party SFP modules can be added to this XML file by PHABRIX to grow the number of supported devices. 

To do this you need to send details of the SFP to PHABRIX using the support@phabrix.com email address. You need to supply module identification details of the 3rd party device that they wish to use. Ideally this needs to be the datasheet for the device so that the following information can be setup in the XML file:

  • Identifier – this defines the type of serial transceiver
  • Extended Identifier – this is a secondary identifier of the type of serial transceiver
  • Connector Type – this defines the type of connect being used. For example “0x82” for SDI input / output or “0x07” for optical input / output.
  • Part Number – this is the manufacturer’s part number in the form “EB30HDRT-MN”
  • SFP Type – this is used by the SxTAG to establish the inputs and outputs of the device for example “sdiio” for an SDI input / output device or “optio” for an optical input / output device.
  • MSA Type – this is used by the SxTAG to correctly configure the cage for MSA or non-MSA devices.
  • Hi Slew Rate “true” or “false”


This information is used by different SFP manufacturers to define their device type and is used by the SxTAG to setup the unit to support the specific SFP type. 

Once this information has been established the XML can be updated by us and sent back to you. You then needs to copy this XML file into the “setup” folder of their SxTag using FTP. The information contained within the XML is loaded at unit powered-up. 

Once you have confirmed that your SFP is functioning correctly, the SFP details will be added to the standard product build (so that you unit configuration is not lost at the next software upgrade). The updated XML file will be made available on the PHABRIX website so that it can be downloaded and used by any SxTAG owner. 

Please contact support@phabrix.com if your unit does not have a MSA / non-MSA cage fitted. 

The latest version of the “sfp.xml” file is available on the Support – Sx Software Releases (Linked to software downloads) web page.